Privacy policy.
Effective Date: April 1, 2025 | Last Updated: March 17, 2026
1. Introduction
This Privacy Policy ("Policy") governs the collection, use, disclosure, and protection of personal information by Pure Drip Window Cleaning, an Idaho business entity ("Company," "we," "our," or "us"), in connection with its business operations, website, and services (collectively, the "Services"). By accessing or using the Services, you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to the terms set forth herein.
2. Information We Collect
We may collect the following types of personal information:
Information provided directly by you, including name, email address, phone number, physical address, and payment information.
Information submitted through our website, contact forms, or telephonic communications.
Technical data collected automatically, such as IP address, browser type, device information, and usage data.
Cookies and similar technologies used to enhance the user experience and facilitate the operation of the Services.
Service-related information, including property details, service requests, scheduling preferences, and communications with the Company.
3. How We Use Your Information
The information we collect is used for the following purposes:
Providing, scheduling, and completing window cleaning and related services.
Communicating regarding appointments, quotes, invoices, and customer support.
Processing payments securely.
Improving our Services, marketing efforts, and website functionality.
Complying with applicable laws and regulations.
Sending promotional and transactional communications via text message, email, or other authorized channels, where consent has been obtained.
4. SMS / Text Messaging Consent & Terms
4.1 Opt-In Consent
By providing your mobile phone number and checking the opt-in box on our website or quote form, you expressly consent to receive recurring automated marketing and transactional text messages from Pure Drip Window Cleaning at the number provided. Consent is not a condition of purchase. Standard message and data rates may apply.
4.2 Message Frequency
Message frequency may vary. You may receive messages related to appointment confirmations, reminders, quotes, follow-ups, and periodic promotional offers.
4.3 Opt-Out Instructions
To stop receiving text messages from us at any time, reply with one of the following keywords:
STOP — to unsubscribe from all text messages.
UNSUBSCRIBE — to unsubscribe from all text messages.
Upon receipt of your opt-out request, you will receive one final confirmation message, after which no further text messages will be sent to your number.
4.4 Help & Support
Reply HELP to any of our text messages to receive our contact information and support instructions. You may also contact us directly at (208) 771-6726 or kendrab2020@icloud.com.
4.5 Protection of Mobile Information
Pure Drip Window Cleaning maintains strict privacy standards to protect the personal information of users obtained for text message communications. This information is never sold, rented, released, or traded to third parties for marketing purposes. Any sharing with third parties is solely for the purpose of fulfilling our service obligations to you (e.g., appointment reminders or service confirmations via our CRM platform, Servgrow). We guarantee that your mobile phone number will never be shared with third parties for their own marketing use.
5. Sharing and Disclosure of Information
The Company does not sell, rent, or trade personal information. We may disclose personal information in the following limited circumstances:
To third-party service providers engaged to perform business functions, including payment processing, scheduling, website hosting, technical support, and CRM services (including Servgrow).
As required to comply with legal obligations, such as subpoenas, court orders, or governmental requests.
In connection with a business transaction, including mergers, acquisitions, or the sale of Company assets.
With your prior express consent.
6. Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
Request access to information maintained by the Company.
Request correction of inaccurate or incomplete information.
Request deletion of your information, subject to legal or contractual obligations.
Opt out of receiving marketing communications at any time by following the opt-out instructions provided in such communications or by contacting us directly.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the information below.
7. Data Security
The Company employs commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, we do not guarantee the absolute security of information transmitted over the Internet or stored electronically.
8. Children's Privacy
Our Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect personal information from such individuals. Should we become aware that personal information of a child under thirteen has been collected, such information shall be deleted immediately.
9. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
10. Third-Party Links
The Services may contain links to third-party websites. The Company is not responsible for the privacy practices or content of such third-party websites, and users are encouraged to review the privacy policies of any sites they visit.
11. Updates to This Policy
The Company reserves the right to amend this Policy at any time, at its sole discretion. Any modifications shall be effective upon posting on the Company's website, with the revised effective date clearly indicated. Continued use of the Services constitutes acceptance of the updated Policy.
12. Governing Law
All matters relating to this Policy shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law provisions.
Pure Drip Window Cleaning
Email: kendrab2020@icloud.com
Phone: 208-771-6726
Address: Coeur d’Alene, ID